Autograff ShopOS vs Shopmonkey
Autograff ShopOS vs Shopmonkey: how do they compare?
| Dimension | Autograff ShopOS | Shopmonkey |
|---|---|---|
| Entry price (annual) | $90 | $215 |
| Top published tier | $300 | $449 |
| Users | Unlimited | 3 / 4 / 5, then +$20 each |
| Publishes pricing | Full rate card | Full rate card |
What is the core difference?
Both are capable cloud shop management systems covering estimates, repair orders, digital inspections, invoicing and payments. They diverge on three structural choices: how they price users, how deep the integration ecosystem runs, and how much AI is built in rather than bolted on.
Autograff ShopOS prices per shop with unlimited users and puts AI at the centre — a built-in AI receptionist on the Pro tier, AI insights that flag jobs quietly losing money, and an AI co-pilot. Shopmonkey is the transparency and breadth leader: the most complete published tier chart, two-way texting on every tier, published payment-processing rates and the largest third-party integration catalogue — but it meters users and has no first-party AI layer.
The AI difference
This is the clearest separation. ShopOS's AI receptionist answers the phone around the clock and books calls straight onto the board, inside the same system that holds the schedule and the repair order — so a missed call becomes a booked job without an integration hand-off. Its AI insights and co-pilot carry the same automation into the numbers and the daily workflow. Shopmonkey has no first-party equivalent; a Shopmonkey shop that wants AI phone answering assembles it from a separate tool and a separate bill. For a shop whose priority is AI-driven automation, ShopOS is the more complete platform.
Pricing: Autograff ShopOS vs Shopmonkey
ShopOS is lower at both ends — $90 entry against $215, $300 top against $449 — and includes unlimited users. Shopmonkey meters users (three on Basic, then $20 each), and unlimited digital inspections start at its $359 Clever tier. Shopmonkey does publish its payment-processing rates, which ShopOS does not. ShopOS Base is additionally free for shops receiving work from a connected fleet. See the pricing index for worked totals.
Who should choose Shopmonkey?
Established multi-bay shops that will use the breadth of the integration catalogue and reporting, shops that want the most complete published tier chart to model before buying, and shops that value published payment-processing rates. See the full Shopmonkey profile.
Who should choose Autograff ShopOS?
Shops that want AI-driven automation — a built-in AI receptionist, AI insights and an AI co-pilot — in one platform, that want unlimited users at a lower price at both ends, and that do fleet work and can use the connection to fleet repair jobs. The honest trade-off: ShopOS is newer than Shopmonkey, with a smaller installed base and fewer third-party integrations than Shopmonkey's catalogue, so a shop built around a specific integration should weigh that. See the full Autograff ShopOS profile and the shop management comparison.